Modern Knoll

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Refund Policy

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Our refund and return policy

If for any reason you are not happy with your purchase, please contact us via email to advise us of the details and reason for the return.  We will be happy to assist you with your concern and organize a full credit, according to the following:

    • Email us as soon as possible to advise us of your problem.  Your email must include your invoice number, name and item details.
    • A “Goods Return Authority” (GRA) must be obtained prior to any goods being returned to our warehouse. Items returned to our warehouse without a GRA number will not be accepted from the returning carrier.
    • The return postage will need to be paid by the customer.
    • Goods returned to our warehouse will not automatically constitute a credit as all items need to be fully inspected by our staff prior to any refund being provided.
    • Products must be returned within 14 days of your receipt of the item to be able to obtain a full credit.
    • When returning, please include a copy of the invoice where possible. Failing that the returned item or items need to be fully addressed with the customer’s name and GRA details attached.
    • All items must be in their original unused condition.  This includes all tags and packaging. If returned this way, a refund will then be issued for the original purchase price less postage.
    • Goods can be returned after the 14 day return period but a restocking fee of 25 % will apply. The return postage will need to be paid by the customer.
    • No goods will be accepted back for credit after 60 days from date of invoice.
    • All refunds are to be sent to our head office address in Tullamarine.
    • Products that are warranty related need to be referred to our warranty statement.
    • If for the unlikely event should your item be out of stock, you will be notified within 48 hours & a full refund will be provided and or an alternative product can be arranged upon your acceptance.

    Please note, a refund will not be available under the following conditions:

    1. If the items were on sale or were clearance items.  
    2. Any item that has been used, damaged or altered in any way will not be refunded and will be returned to the customer at their expense.

    It is our policy to provide the fairest possible outcome for our customers. If you are not satisfied for whatever reason please feel free to call us during normal business hours.